Problem Solving & Decision Making Alamo’s AdvantEdge workshop provides people with powerful processes to more effectively manage the issues that continually confront individuals. AdvantEdge focuses on getting people to ask the right questions and focus their thinking. The workshop offers a valuable set of tools to complement and enhance basic quality/continuous improvement techniques. OBJECTIVES Through this training, organizations can expect their people to: Apply facts, measurement, and differing perspectives in developing solutions, making decisions, and preventing problems from occurring. Focus energy and resources on important issues by clearly defining priorities and developing action plans. Pinpoint the root cause of any problem through a fact-based, proven process and establish corrective action. Develop decisions and recommendations that emphasize criteria and results, versus opinions and emotion. Prepare for and prevent potential problems in order to take preventive action, as well as take advantage of future opportunities. Develop skills to help colleagues and teams address various business issues and concerns. Coordinate, communicate, and collaborate more effectively through clear, consistent approaches to root cause analysis, decision making, and problem prevention.